desiachaar.ca
Return & Resolution Policy
Homemade flavours, honest service — if something's wrong, we'll make it right.
At Desi Achaar, every jar is made with care and traditional recipes. Your satisfaction matters to us.
Simply send us photos of the issue and we will resolve it for you.
Return eligibility
You may request a return or resolution if:
- Product arrived damaged, leaking, or broken
- Item received does not match what you ordered
- Product quality is significantly different from what was described
- Package was not delivered or arrived in poor condition
- Change of mind after delivery
- Opened and partially used products (unless defective)
- Clearance or final sale items
How to request a return
- Contact us within 7 days of receiving your order
- Send clear photos or a short video of the issue via our website contact form
- Include your order number and a brief description of the problem
- Our team will respond within 2–3 business days
What photos to send
- The damaged, defective, or incorrect item
- The product label and packaging
- The shipping box or outer packaging (if damaged in transit)
- A close-up of any seal, lid, or leakage area if applicable
Resolution options
Replacement
New product shipped at no extra cost
Store credit
Valid toward your next purchase
Refund
Full or partial, to your original payment
Refund timeline
3–5
Business days
For us to process the refund on our end
5–10
Business days
To appear in your bank account
Questions about your order? Reach out to us — we're happy to help.
Contact us →